1. Work area.
1.1 The work area is to be made as clear as possible by the client unless pre-arranged by email.
1.2 All children and pets are to be kept away from the work area at all times as the area can be unsafe. We don't accept any responsibility for any injury. We will not attend a property where a minor (ie person under the age of 18) is on-site without an adult also in attendance.
1.3 Any breakable items must be removed from the work area and any spaces leading up to the work area prior to work commencing.
1.4 We will protect all areas where work is taking place to reduce any mess and or damage.
2. Quotations, estimates, payments and deposits.
2.1 We offer a free quotation service with one site visit and one amendment to the quote/estimate. If a written quotation is not requested, we take no responsibilty for the resulting charges that may occur as part of our provison of work to the client.
2.2 The quote/estimate we provide will be valid for 30 days.
2.3 Missed or late payments will incur a fee if not paid within the terms set out on the invoice.
2.4 Deposits may be required for certain materials and products per-ordered.
3.1 Any snags must be raised within 7 days of the invoice.
3.2 Any wood products bought by the client must be stored flat in dry and warm conditions. We can't guarantee a quality finished product if the materials are warped.
3.3 If the site is cold, doors and floors may swell up especially if plastering has taken place. Plaster holds a lot of water and so wood products will absorb this. Heating must be on to lower moisture content in natural products. Doors may hit the frame if they have not adjusted properly to the environment.
3.4 If the work changes from the original quote/estimate after the work has started this will require agreement by both parties. This includes any work not previously discussed in email which will be an amendment to the quote. This will be added to the final invoice.
3.5 If the client doesn't agree to the extra work, we take no responsibility if any other work is affected by this. The client is entitled to hire another tradesperson to do the work, but if we are held up in waiting for said tradesperson to do the work so we can continue our work we may charge for the interruption to our time.
3.6 Any materials supplied by the client must be there at time of fitting. Any materials that are missing at the time of fitting and require us to return outside of the time allowed will be charged for.
3.7 If we are held up by any tradesmen hired by the client we will counter charge for any time lost as a result.